Shipping costs are calculated at the time of purchase and determined location and by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. If you have questions about this please contact our service dept. at 844-590-3556 Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges.
If you wish to cancel your order before it ships, call our Customer Service Department during normal business hours at 844-590-3556. If order has shipped we cannot cancel order.
Most internet orders ship via UPS, FedEx or USPS. We can only ship to PO Boxes via USPS.
We do not accept international shipping at this time.
Express & Overnight
Express and overnight delivery orders placed after 1 pm EST will ship the following business day. If you have any questions regarding your overnight or express order, please contact 844-590-3556 during standard business hours (9:00-5:00 Monday-Friday). Any changes you need to make to the express shipping status must occur within one hour of placing the order or energysavinglighting.com will assume the method is accepted and proceed with delivery. If the order is placed outside of standard business hours, we must be contacted before 10am the following business day.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.